At PLUGNPLAYCUSTOMS, we want you to feel confident when shopping with us. Please review our Refund & Shipping Policy below.
Shipping Policy
- Processing Time: Orders are typically processed within 2–4 business days unless otherwise noted (custom or pre-order items may take longer).
- Shipping Carriers: We primarily use UPS, USPS, or FedEx depending on destination and package size.
- Tracking: A tracking number will be provided once your order has shipped.
- Delays: We are not responsible for shipping delays caused by carriers, weather, or customs.
- Incorrect Addresses: Please double-check your shipping address before completing checkout. Orders shipped to incorrect addresses provided by the customer are not refundable.
Returns & Exchanges
We offer a 30-day return and exchange period from the date you receive your order.
Exchanges
- Items may be exchanged within 30 days of receipt.
- Customers are responsible for all shipping costs related to the exchange.
- Items must be in original, unused condition with all packaging intact.
Returns
- Items may be returned within 30 days of receipt.
- A 15% restocking fee applies to all returns.
- Customers are responsible for return shipping costs.
- Returned items must be in original, unused condition with all packaging intact.
Non-Returnable Items
- Custom, special-order, or clearance products may not be eligible for return unless defective.
- Installed or used products cannot be returned.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos of the item and packaging so we can resolve the issue quickly.
How to Initiate a Return or Exchange
Please email us at plugnplaycustoms@gmail.com with the following:
- Order number
- Item(s) you’d like to return or exchange
- Reason for return/exchange
Once approved, you’ll receive return instructions.
Contact Us
For questions about returns, exchanges, or shipping, reach out to:
PLUGNPLAYCUSTOMS
📧 Email: plugnplaycustoms@gmail.com